Advantage Rent A Car RDReviews of advantagerentacar.com

What an awful experience in there Orlando office. I had booked through a third party and this was the first time using advantage. I have rented many times in USA, as I have family there. First issue was the toll extra charge. I have my own sunpass transponder so never need this. There was no way the representative was going to let me use this. He insisted their transponders fixed in the car can not be turned off so will bill them. No mater what I said he was not going to let me rent without paying for theirs. Then there was the additional Insurance even though I have my own excess insurance to cover SLI or CDW it was not good enough I had to purchase theirs. I have used lots of car rental companies and they have accepted my transponder and Insurance. We left the lot without a car, will never use this company.

Brian Cooley @ las vegas 220 E/ warm springs @ 8:30pm @ advantage rent a car reservations from 10/6/22-10/14/22. Company was unable to live up to their agreement. So I called them and asked them if they take chime debit cards. They said they would granted i pay a 250 deposit and show up with proof of residency and insurance. I did all of that and ubered there. I had left my phone at work which I explained to the lady. I was having to use my computer to call uber and make phone calls. i get there and the lady would not accept me because i lived in the city. They accept chime debit cards if youre out of town but not local. I explained that the lady on the phone said that they would if i brought down documentation of residency and insurance. Nope. She didn't care that was stranded in the middle of the night. she was cold and calous to that fact. I had to ride the city bus for the first time of my life for 3 1/2 hours to get near my home. The buses stop running at 12 so i had to walk the last 3 miles in my steel toe work boots. Now i have blisters from the walk and am completely exhausted. I finally got home at 1:00 in the morning completely wore out and still without a car.

Good to mediocre: The car was nice and drop-off was a breeze! The shuttle service was fine (although had to wait an hour to be picked up). Bad: At check-in he sold me on a $9.99 fee for toll roads. It turned out to be $9.99/day. They asked me if I wanted insurance. I said No as I already was insured through my credit card. They added a $14.99/day supplemental insurance anyway. I didn't notice any of this until I arrived at my destination and saw the emailed receipt. I immediately tried to email and call. I never received responses to my email. I got connected to Advantage customer service (general) on the phone and was told that there was no way to call the rental location. I was bewildered, but had no choice but to trust their word that I would be taken care when I dropped off my car. They did eventually agree to send an email to the Orlando location to request a refund for at least the insurance so that a record would be created. When I returned the car I was told that nothing could be done at the moment and was promised a call from the manager to resolve my issues at a later date. I had a plane to catch so I had no choice but to leave. I never received a call. I called several times afterward and was eventually promised a refund for the insurance. That refund never was made. It's been three months since the trip and I still have not heard. I called them again before writing this review. I'm supposed to get a call within the next few days. I'll update this review if anything happens. In the end they charged me well above twice the price I was quoted.

Experienced car hire renter. First time in number of years excess charge put on by car hire company at Advantage, Orlando International Airport after return. Advantage claim I agreed to breakdown cover. I did not. In hands of credit card company, however since then two attempts by Advantage to take small payments from card with no communication to advise why. Reporting to authorities over there with evidence. Use this hire company at your peril

Rented a car from Advantage through Hotwire.com and went to pick up the car at Honolulu International Airport. Their rental office was closed during published business hours. I called their toll-free number and was told that there was nothing they can do, so to go back the next day. I was forced to get a ride to my destination that night and another ride the next day back to the airport to pickup the car. Advantage sent me a document which showed a refund was due for the extra day, but two months went by and they still had not processed the refund. I called them and they said that since I prepaid for the car, there is no refund. Susy R at customer service was very unhelpful and kept repeating herself without listening to what I was explaining.

never rent a care in advantage rent a car, fort Myers Florida .i drop off the rental car at 5:00am .nobody was the to take the car for inspection and then at the and of the day they charge my extra $350 for car cleaning and the reason was : cigarettes ash in the car. but i never smoke in my entire life plus i have heart attack and obviously not a smoker. they just ripped me off . i was explaining to them that i never smoke , but hopeless. never get my money back. be aware - this company will ripped you off.