Advance Auto PartsReviews of advanceautoparts.com

The customer service department at Advance Auto Parts provided absolutely no support for a warranty claim on a failed part. I recommend buying parts elsewhere if you want to avoid the frustration of dealing with them. This company is not thriving for good reason.

Feeling out this survey, I honestly forgot how rude things were when I came in today. I was not greeted and it was noticeable as it appears the manager was standing by himself at the front register and did not say a thing. It felt extremely awkward. I bought a bolt that I was skeptical to buy but the manager advised that it was for the truck that I have so I took his word for it. It turns out that it was the wrong size bolt and when I bought it back looking to return it for the correct size he said (the mgr) would not return it. I told him that I would be fine with exchanging or store credit but he would not do either. I asked multiple times about exchanging it because I never had this issue in the past 20 years and I have spent thousands of dollars at advance over the past 20 years as my main auto parts supplier on my older cars and trucks. This is actually on top of the fact that I was sent a brake hose in the mail that should have included the washers from advance but did not the previous day. After not being able to exchange or obtain store credit for a part the manager advised would work, I went to NAPA on Albemarle Rd and they did have the correct size and they also gave me the additional washers that Advance should have sent me for free. They have just gained a very loyal customer. Its a shame but I cannot afford to waste money like this at a store and feeling slightly disrespected as a customer. In my honest opinion, the Rocky River store where I bought the bolt from has not had the same service I used to be used to a couple years ago. Lastly, per the question above, I asked the manager at checkout if I can use my Speed Perks credit and he said, you can use it online... I am sure I am missing something in this review but I will leave it at that for now. I will be enjoying NAPA after I use up whatever is left on my Speed Perks credit.

Terrible customer service in Adrian, MI. Went in to pick up an online order and stood at the order pickup desk. They were helping other customers at the time so I waited. Was never acknowledged or asked if I needed help. After they went to other customers that came in after me, I asked why I wasnt being helped. Was told" I needed to get in line at the other registers", yet there was an order pickup desk and NOBODY asked if I needed help, even though I was standing right next to the guy at the registers. COMPLETE lack of customer service and NO REASON to order online for easier pickup as you are ignored and no designated customer service for that. WHAT A JOKE-WILL NOT EVER RETURN AND WILL LET ORDER CANCEL.

I purchased Carquest rotors and they totally fell apart. The machined surface flaked off, jammed the caliper locking up a rear wheel. I missed the 2 yr warranty by about 1 month but want to add that these were rear rotors and all my driving is highway miles hence I don’t use the brakes that often. Most people would have had to junk these within a few months. I wish i could attach a picture so anyone seeing these rotors will never buy this Chinese junk. Also these Carquest platinum rotors advertise: “Meets or Exceeds OEM Design” NOT TRUE! My original OEM’s lasted 8 years and still never fell apart.

Advanced auto parts confirmed they were part of a data breach that leaked our personal details. Don’t trust a site that can’t secure our personal details

If you order parts from this US company they will be shipped from China. BUYERS BEWARE!!

Last month, I bought TPMS sensors for a Mercedes-Benz at Advance Auto Parts store #06301 . After the sensor was installed in a tire shop, I programmed the sensor, but my dashboard is still showing the tire pressure sign. I took the car to the dealer, and I was told the tire sensor is not compatible with my Benz. The dealer installed the new tire sensor, and it was working well, so I returned the old sensor I was given by the dealer . On 04/26/2025, when I returned the tire sensor to Advance Auto Parts, store #06301 at 1209 MacDale Blvd., Collingdale, PA, where I bought it, the attendant that I attended to, a white lady that I brought it for , told me that the sensor I returned was not the right one and showed me the right one. I looked at the box to see the number, and I was wrong. I told her that’s what the mechanic that took the sensor out gave me. I took pictures of the right one, and as I was stepping out, I overheard the cashier telling her coworker that I tried to use it on her and that I am a thief, and immediately I told her she’s wrong. This is disrespectful. I am a veteran; $49 is nothing.

Went to the Grove City store to buy a battery. Told them I had the core in the car but it was to heavy and needed a cart to get it. Sold me the new battery and charged me a core charge. After I paid I noticed the core charge and asked why. He said I have to till you bring the battery in the store and I asked why he didn’t tell me that in advance. So I bring the battery in and have to go through the hassle of the refund back on my charger card. Then I noticed I didn’t get any tax back. The manager stepped in and said we don’t charge tax on cores.so I figured out the tact on the 209.99 dollar battery and yes you do charge tax on cores but don’t give it back when the core is returned.The sales man had a hard time lifting the battery on to the cart but do you think he offered to help unload the battery in the truck or bring the core in, no he didn’t. I would like to see he carry the core in to the store and then find out the battery didn’t show up and have to carry it back out.