VERY POOR CUST SERVICES
VERY POOR CUST. SERVICES, RUDE, NO APOLOGIES, NO THANK YOU. I wanted to close my online account when we first created it to log in. regardless if we order as guests or signed in and placed an order. Below is how they sounded and responded to me. Not a single response with an apology or a thank you. ----------------------------------------------- Me-Hello. How do I close my accounts online? Not sure what's needed. You already have my personal information. address, email and credit card info. Thanks Cust.Svc.- The 2 orders we have under this email address were both placed as a guest, so there is no account on our website. We do not store any personal information (i.e. credit card), all we have is your email address, and your address, which is obviously something we need to fill an order. You can always order again as a guest. Me- Hello thanks for replying. How is it possible that there's no account under my name? If I can sign in and log in, that mean I have created an account. Even the website says creat an account to log in. Therefore I have an account and I was just trying to find a way to close it. Your website doesn't give us customer any options to close our account. It only let us change our emails address etc.etc. but not close account. I don't know if anyone of you have gone through your website and created an account and try to close it or not, but you guys should do it so you know what we are talking about and how to fix this issues. Please let me know how to proceed. Thank you. Cust.Svc.- We don't even know what you mean by saying "close the account". There is no account as you put it. We don't close "accounts". It's not a thing. Once again, you placed the orders as a guest, so there is no account for them. If you then went and created an account, that's fine, all the information we have is your email with that account. We don't have any other information, hence not sure what it is you want us to close. Just don't use it and consider it non existent.
By Goo Go W.