Terrible
Terrible. Ordered a chair and it took over 2 months before they said it wasn't going to come in and I got my money back. It was a gift for my wife, so not a good situation
By Todd
Sunday, November 8, 2026 · Customer reviews of US businesses
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109 reviews
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Adecotrading.com is the official wholesale website for any Adeco products. It was established in 2011 for the purpose of cutting off the middlemen and ship products including home Décor and home improvements directly to the customers from the manufactures/warehouse. The website contains 1,300+ varies quality products ranging from bedroom mirrors to outdoor hammocks.
Adeco (adecotrading.com) has 109 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
Showing 26 reviews with 1 star · Clear filters
Terrible. Ordered a chair and it took over 2 months before they said it wasn't going to come in and I got my money back. It was a gift for my wife, so not a good situation
By Todd
I received a faulty product and then NO ONE ever contacted me after I tried repeatedly to replace it.
By Craig
One of my frames arrived broken. I have submitted two online forms through the Adeco website and written one email, but have received zero response. I want my money back.
By Bernadette
1 Star for customer service. Customer service was horrible--non existent.. I called several days, emailed and went through the online process for assistance with a problem with my order and I received ZERO help--no answers or replies. When I called their phone numbers listed, All of the numbers didn't exist, and I never spoke to any live person. the online purchase process was fine--no issues, but not stellar as well.
By Jason
One of the two items Showed up damaged and there were many attempts to get in touch with Adeco to no avail. I wanted a replacement and mmo one ever responded. .
By Victoria
I have been trying to contact these people to cancel my order. I have called 4 times , once someone said the person that does this is on lunch, she took my info , said they would call me, they have not. The other times I have called got a recording, I left message to cancel my order, still nothing!
By Christine T.
Placed an order over a week ago. After no correspondence and no shipping information, I called the company and was told my item is out of stock and they did not expect any new product to arrive within the next 2 months! There was no indication of this on their own website when I placed the order. I will never use this company again, and intend on contacting the BBB regarding the misleading information and lack of communication.
By Craig
I ordered 4 barstools 11/12/2016 through Sears.com. I received 1 barstool 11/26/2016. The stool is as describe and I am happy with it but I can't get in touch with anyone to get the other 3. The shipping label said "one of one" and the tracking information says all 4 were delivered. Nobody is answering my emails. Sears can't get in touch with them. They won't answer the phone and the voicemail is full. Horrible customer service. DO NOT BUY!
By kelly E.