Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
109 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Adecotrading.com is the official wholesale website for any Adeco products. It was established in 2011 for the purpose of cutting off the middlemen and ship products including home Décor and home improvements directly to the customers from the manufactures/warehouse. The website contains 1,300+ varies quality products ranging from bedroom mirrors to outdoor hammocks.
Adeco (adecotrading.com) has 109 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
Showing 26 reviews with 1 star · Clear filters
Horrible Customer Service. They provide a phone # that never gets answered. They do not respond to emails either. My issue is tracking the item shipped I entered my order # 108453 and it tells me I do not have access to see the tracking on that item. Starting to think I was scammed!! Still have not received my product.
By Michael S.
Response from Adeco· Feb 9, 2018
Hi Michael, We looked into your order and noticed that it was delivered on 12/21 - please confirm.
terrible customer service: received defective product, request for return was ignored, email was ignored. Had to reject credit card payment due to seller's absolutely failure to communicate. Buyer beware!
By Lorenzo
Response from Adeco· Feb 9, 2018
Hi Lorenzo, We apologize for the inconvenience - were you able to retrieve your payment? If not, please provide the order number for us to investigate. Thanks.
The picture frame I received was dented, and I filled out the return form several times with no response. I ended up throwing the frame away, and ordered elsewhere. I couldn't reply Adeco's comment, so editing my original post. My order number was 106336.
By Unhappy
Response from Adeco· Dec 9, 2017
Hi, we are sorry to hear that our customer service team overlooked your request. Can you please provide your order number and we will issue you a refund? Thanks.
Lied about availability. Delivered a product that was the wrong color. Didn't answer their phone or respond to email requesting they handle the issue. Had to contest charge on credit charge to get my money back.
By Greg
No response from them about a return. Called and emailed. Contacted BBB to complain. Finally got resolved. Apparently this has happened to other people.
By Roberta
I ordered two chairs and a table and the table never came . After many attempts to contact Adeco,they finally returned my phone call and said the table was not included. I have the original ad with the table included. This was a long process and the customer service was not trained or professional.
By CB
Never responded to voicemail or email regarding a product malfunction. Automated phone.
By Grace
Sent me broken frame and never replied to my return request.
By Saumya
Response from Adeco· Oct 25, 2017
Thanks for the review! Issue resolved through private emails.
