AcuraReviews of acura.com

Absolutely horrible customer service, called to try to work out payment agreement as I was getting behind on my lease due to personal issues. They wouldnt work with me, so I said fine repo it cause I could no longer afford the payments. (I worked for Acura for 6 years always had a car through them, they sold the dealership to someone who got there own people and fired everyone, so I had to start making payments with out the lease allowance) so the screwed me and my Family. Anyways took them 3 months to take the car. I didnt receive any phone calls except for one from a very scetchy person left a message you must call me immediately or else then they went even further and stalked me online to find out who my best friend was and called them to find out if they could find me and told my best friend that I had a warrant out for my arrest and then questioned if I was still living with my girlfriend whos now my wife Like how did they know that looking up personal information thats none of their damn business. When I called back this sketchy person, she was a complete *** and continued to be sketchy and said we cannot find your vehicle. Where is it or I will send a police officer to come and arrest you please lady I know every cop in this town and they know me on good notes. She said that they would come out the next day to come get the car and they have yet to do it. Completely sketchy service sketchy people dont bother. Car is not worth it.

Buyers beware - even if you like one of their vehicles, know that their customer service at dealerships and at corporate are constant tones of belittling and pushing blame and not willing to help. They've had multiple recalls on my car and dealership only contacted me to come in for an engine recall after a half year of the engine recall date. Coincidentally, only after my warranty was expired. They lied for months about when my car would be done, and it ended up being held up for 4-5 months. From there, multiple issues arised and more damages on my car, which all happened under their engine recall service (obviously, as I suddenly had issues as soon as I picked up my car and damages). I refused pick up multiple times due to their poor work. They referred me to corporate and after weeks of no contact they denied any need for them to help or do anything, that costs would be my own fix (when in reality, it was under their scope of engine recall and their liability). They have automated emails to sound sincere, but in reality, will not reach back and answer any phone calls. Complete waste of time and extremely rude customer service. I'm baffled that customer service all around had gone downhill as soon as my warranty expired. Unless you simply love the vehicle and do not care for the mishaps later on, go ahead. However, after having multiple vehicles at Acura, I can comfortably say I will never purchase an Acura vehicle again (let alone all their recalls anyway).

So I purchased an Acura MDX in June of 24 a hit n run accident damaged the car and windshield . I have been without this vehicle due to supply chain issues with Acura it’s now October and I still don’t have my car. They never offered a loaner or to help pay your note anything to help you since it’s not your fault about the supply chain. I regret purchasing this car and I’m still having to get rides, still pay the note and insurance. The model is a 2022 .. good luck to you if you damage your windshield. They have no answer for you other than keep giving you false ETA’s then that date come and it’s set back again . The least they could do is offer a loaner to me. SMH .. regrets!

Avoid Acura of Tempe at all cost. Shady sales tactics, originally, I was offered 8% APR on a used vehicle, then called back into the office a week later, stating the loan had fallen through. The new APR was 13.75% and they tacked on an additional 10k for the finance charge. At this point I had already decided I wanted to keep the vehicle. I would never recommend this place for a first-time buyer, and I do not plan to use them as a trade-in in the future. The air-filter I got on the engine and cabin was filthy and I was charged to have it replaced. I've contacted Acura directly, who told me to go to the GM, I've sent an email to the GM and have yet to hear back weeks later. The sales person also insulted my girlfriend while I was there which I didn't catch until afterwords.

It was the absolutely worse experience I’ve had in my life. Had 2021 RDX with blown engine and only 74,000 KM. Both Southview Acura and West side Acura were absolutely horrible. They went out of their way to make things more difficult for us. We wanted to trade RDX on another car rather than spending $15,000 to have her fixed. Southview offered me $10,000 for trade and West side would give me 16,000 for trade. The used engine to replace blown engine cost $5500 and they were going to charge us $9,000 for the exact same engine. They basically gauge customers off with inflating the amount they charge you. The most unprofessional dealership I’ve ever dealt with. Rude,sarcastic staff at both Acura branches. Charged me $187 for oil filter when the same filter at NAPA was $11. Had to have RDX towed from West side to Southview as that was the dealership who had the car we wanted to buy. Car was towed back to Southview without the license plate. In order to cancel the plate number and get a new plate, I had to file a report with the police. They had no reason to remove license plate in the first place. I swear they did stupid crap like this just to make getting a new car more difficult. Both Acura branches basically hate each other. Both would bad mouth each other straight out to the customer. I traded the RDX on a 2022 Mitsubishi Eclipse Cross and finally this nightmare that’s been ongoing since April has come to an end. My Mitsubishi is in my garage. I do not recommend anyone to buy an Acura vehicle. Buyer beware!!!!!

I had an Acura TL 2005 that had a parasitic drain, among many other issues. I had to spend a ton of money fixing the car and buying new batteries. Acura claims their cars do not have a parasitic drain, which is entirely false. Now there is a class action lawsuit against Acura and I submitted my proof of payment for all the batteries, but they want to deny my claim. Stay away from Acuras as they are not good cars, and the company will do everything they can to get out of accountability. I’d rate 0/5 if I could. I will never buy an Acura again, and will warn anyone who mentions the possibility of buying one. Acura is not a good company, and they produce 💩 cars. Save yourself some money and don’t buy an Acura.

Writing this review in hopes Acura will fix there AcuraLink option offered for their cars stay away from paying any dollar amount you will find yourself going down to your vehicle to manually start it because the app iOS useless and constantly posting a apology message because “something went wrong on their end” and after numerous complaints they were going to look into my situation and get back to me that was over 2 months ago think I will just have a real remote starter put in, thanks for nothing

We purchased a 2023 Acura MDX from Hall Acura with several issues; the main one being that the vehicle is very jerky on and off cruise. We told them what was and still is going on with the vehicle, but they gave lame excuses. It's probably transmission problems that they refuse to acknowledge. We have also read other reviews about the jerky drivetrain. We talked to the service manager with nothing resolved. It was a huge waste of time. Because we did not agree with their answers that they were pulling out of the air, and they did not like our responses, they asked us to use a different Acura dealership.....classic action of denial. They never once asked us to leave the vehicle there so they could see what the problem was. DO NOT BUY AN ACURA MDX; ITS JUNK. And definitely do not go to this dealership; the customer service sucks.