ACTReviews of act.org

I called to obtain information and the customer service order to test without my permission. I spoke two different people and they seem to not understand English or help with my request. The customer services reps were terrible and unable to provide details about testing information.

ACT.Org was a non-profit until last year. Not surprisingly, it's become less customer-focused. I've had email replies from no fewer than 4 different representatives from what I believe is a call-centre, replying to the same question, but with no answer. It's frustrating and will likely lead to a shift in more students pursuing the SAT.

The website is never working I am trying to send my test scores to some schools though the website is down. Get it figured out!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Be warned!!!!!!! The test company is separate from the study material company. I called ACT customer service, was rerouted to a separate company that handles the study material, was told I would get a refund as the book had not been sent. Received the study book and was told in another phone call that they made a mistake telling me there would be a refund. Terrible customer service !!!! DO NOT BUY THE STUDY MATERIAL!!!!!

I incorrectly registered my son for ACT accommodations in December so he took the test anyway. I contacted ACT to find out how to make adjustments for the February test. They instructed me to fill out the forms to add what I needed for the accommodations. Now, they say that the forms submitted will replace the accommodations instead of being added (which they told me the first time). It is also too late to change them and they could be changed if they are reviewed by ACT quickly but they won’t expedite the review. Long story short - another test with incorrect accommodations and they won’t do anything to help.

We have paid to have my son's test scores sent to 11 schools and many of the schools do not have them 10 days later. Some of the schools have the wrong scores. It's nearly impossible to get to a supervisor. The last supervisor told me to have the schools call THEM to learn how to properly export scores. I asked and the schools won't called ACT on my son's behalf so we are stuck in purgatory. Insane that he spent so long studying for the ACT and now they can't even get the correct scores sent to his admissions portals. I am LIVID. ACT should be out of business.

The ACT is full of con artists and thieves! I called to cancel my sons upcoming test, they informed me that they do not give refunds. I asked if I could donate the test to a student in need. They said no! In addition to that, if my son wanted to take the teet at a later date, it will cost him an another $44 on top of the payment we already made. There is something truly wrong with this company!

Both my sons took ACT back in March,we got their scores online but only one received a copy of the results in the mail in May. I've been trying to get another one sent for my son, and wasted 15 minutes verifying the account to only get told order online and good luck with that was the agents response. What? Good luck with that. Both of my sons got high scores and worked hard to take the test only to get told good luck on receiving the actual hard copy required for colleges? Even colleges are complaining about the way ACT is sending in mass batches that make it hard to sort through.