acmejoy.comReviews of acmejoy.com

Response from acmejoy.com· Apr 9, 2024

Dear Valued Customer, We are really sorry for the problem that you have encountered. We are willing to deal with the problem for you, but we did not find any record about your order. We found that you are in the Italy, we are in the America, maybe you ordered from the Italy's site? Would you mind contacting the customer service department of the Italy's site to feedback the problems? They will solve it for you, please don't worry. But if you really purchased from our site, please provide more information to us for confirmation. This is our email account: [email protected], you can give us a reply by this email. In order to deal with the problem for you soon, we sincerely look forward to hearing from you. Best regards, AcmeJoy Customer Service Dept.

Response from acmejoy.com· Mar 1, 2024

Dear Valued Customer, We are really sorry for the problem that you have encountered. We are willing to deal with the problem for you, but we did not find any record about your order. We found that you are in the Italy, we are in the America, maybe you ordered from the Italy's site? Would you mind contacting the customer service department of the Italy's site to feedback the problems? They will solve it for you, please don't worry. But if you really purchased from our site, please provide more information to us for confirmation. This is our email account: [email protected], you can give us a reply by this email. In order to deal with the problem for you soon, we sincerely look forward to hearing from you. Best regards, AcmeJoy Customer Service Dept.

Response from acmejoy.com· Jan 12, 2024

Dear Valued Customer, We are really sorry for the problem that you have encountered. We are willing to deal with the problem for you, but we did not find any record about your order. We found that you are in the Germany, we are in the America, maybe you ordered from the Germany's site? Would you mind contacting the customer service department of the Germany's site to feedback the problems? They will solve it for you, please don't worry. But if you really purchased from our site, please provide more information to us for confirmation. This is our email account: [email protected], you can give us a reply by this email. In order to deal with the problem for you soon, we sincerely look forward to hearing from you. Best regards, AcmeJoy Customer Service Dept.

Response from acmejoy.com· May 27, 2023

Dear friend, We are really sorry for the problem that you have encountered. We found that the parcel has been delivered already, have you received it yet? We have sent a message to your email, would you mind replying us soon? We have give you a answer about the question. Looking forward to your reply. This is our email account: [email protected], you can give us a reply by this email. In order to deal with the problem for you soon, we sincerely look forward to hearing from you. Best regards, AcmeJoy Customer Service Dept.

Response from acmejoy.com· Jan 10, 2023

Dear friend, We are really sorry for the problem that you have encountered. We are willing to deal with the problem for you, but we did not find any record about your order. We found that you are in the Italy, we are in the America, maybe you ordered from the Italy's site? Would you mind contacting the customer service department of the Italy's site to feedback the problems? They will solve it for you, please don't worry. But if you really purchased from our site, please provide more information to us for confirmation. This is our email account: [email protected], you can give us a reply by this email. In order to deal with the problem for you soon, we sincerely look forward to hearing from you. Best regards, AcmeJoy Customer Service Dept.

Response from acmejoy.com· Jan 3, 2023

Dear Mr.friend, We have replied your message on 6 December， would you mind checking your email? We are really sorry for the problem that you have encountered. Could you please try to send a video which can show the problem clearly to us for checking? If the photos can show the problem, you can also provide photos to us. We just need the video or photos of the product, this will not violate your privacy, please don't worry. By the way, if possible, could you please provide the barcode on the product box to us too? We hope to check the status of the product to evaluate the problem. If the problem can be solved, we will give you some suggestions. If the problem cannot be solved, we will arrange to resend this item to you or give you a refund, please don't worry. And about order 1(#77869), We will refund the cost of product (Y6274-B-3) to your account which you used to make the payment , is it OK? Apologize again, looking forward to hearing from you. If you have any other problems, please feel free to contact us. Best regards, AcmeJoy Customer Service Dept.

Response from acmejoy.com· Nov 11, 2022

Dear friend, We are really sorry for the problem that you have encountered. We respond in 24 hours generally and give you a solution for your problem, please don't worry. But we are very sorry that we have not responded to your email in time due to the recent surge in email volume. We have replied your message and resend a replacement to you, please check it. This is our email account: [email protected], you can give us a reply by this email. In order to deal with the problem for you soon, we sincerely look forward to hearing from you. Best regards, AcmeJoy Customer Service Dept.

Response from acmejoy.com· Aug 12, 2022

Dear friend, We are really sorry for the problem that you have encountered. We respond in 24 hours generally and give you a solution for your problem, please don't worry. But we are very sorry that we have not responded to your email in time due to the recent surge in email volume. From your description, we cannot be sure which one order that you mentioned, or whether you ordered from us or not, could you please provide more information to us for confirmation? This is our email account: [email protected], you can give us a reply by this email. In order to deal with the problem for you soon, we sincerely look forward to hearing from you. Best regards, AcmeJoy Customer Service Dept.