AcemendReviews of acemend.com

DO NOT DEAL WITH THIS COMPANY. I requested a refund within 30 days as then product was not suitable for my husband who I had purchased it for. I was told that the cost of my shipping it back to I the US would it be viable and was offered a 20% refund which was not acceptable. SO much for their full refund policy. I thought that I had seen on Facebook that they offered a 90 day trial and so I waited until the 90 days to request a full refund again. This has been declined and now that the 30 days has passed are offering me NO refund. Please beware when ordering through Facebook from this company.

Never buy a product from a company whose country of origin is not stated on the website. Which country does Acemend come from? Which country do they pay their taxes? Is it USA= Also, their products are shipped from Cainiao, China, a red flag! I would avoid them unless the product is superior.

Shady business. They claim to guarantee money back but no one responds to my emails. Do not buy from this company. I got duped by Facebook Ads. They target vulnerable people in pain. Also, it cost much less on Amazon so if you want to try it, buy it there.

The refund guarantee is a lie. It has not worked for me. I contacted customer services several times to request a refund and to return the product, but no reply. Also it took 3 weeks to come, and no instructions on how to use it. You can’t just lay on it if you’re shorter than advertised male. Again I asked for help /instruction on use, no reply. Very disappointed after reading all the positive feedback which made me buy it. Also it was more expensive to order directly with AcemendUK than Amazon I wish I had used Amazon it would have been far easier to return.

I cancelled an unauthorized order 3 minutes after it was placed - send 3 emails and have not gotten a response. Their FAQ says that orders must be cancelled within one hour of placing. I am contacting my credit card company regarding the unauthorized charge!

Deceptive advertising! Bad product! I ordered the back roll and my physical therapist said it was hard as a rock and could do more harm than good. Their ads say satisfaction or “Get your money back”. Then they tell you that the return shipping costs will be exorbitant. So you get stuck with a bad product. This is a company that cares more about their profits than your wellness. Buyer Beware!!!!

I recently received my back stretcher and have sent three emails already as well as requested info on the online website forum, still no response from them! I am starting to get very concerned that I may have been totally mislead by their advertising jargon? Do they actually care?

Caution! Caution! Caution! Buyers beware. Aceamend's web advertisements are misrepresentative, bordering on dishonest: (1) refunds are not automatic; (2) customers must bear return shipping costs, not to Acemend's shipping department in Jamaica, NY, but to an overseas address; and (3) Aceamend will cajole you to direct your refund to other "discounted" overpriced Acemend products. Walk away!