Ace Auto ProtectReviews of aceautoprotect.com

After having reviewed their contract in detail I decided to ask for a refund within the thirty day grace period. No one replied to my emails for three weeks, ncluding Robert Murray, the agent who promised to respond to any questions or concerns. The contract has more holes in it than a sponge.

I submitted an approved claim back on 12/16/2025. ACE approved the repair through an approved garage, and has not yet paid my claim. I have called numerous times, they claim the check will go out at the end of the month for the last 4 months running and i have not received payment yet. I reached out to Michael Rose, he was the agent that sold me the policy. He was very convincing and i am hoping he will help me get this resolved and get payment on my claim. I will leave further review if he is able to help me reslove.

I have been having ongoing issue with Ace auto protect to get my refund back as I had canceled my plan in October 2024. company has not given my refund. now they will not answer my call. when I call, I been put on hold for hours and then they disconnect my call. please do not conduct any business with this kind of company who do have any ethical values.

Don’t waste your money. Company is a scam. I have been trying to get a refund back for 8 months now after Ace didn’t cover the repairs on my car that were within the coverages. Going to small claims against them now!

submitted my 3rd claim. All denied. THIS tme the claim included a speed sensor for the transmission.

Update: It has now been a year and they refuse to answer my calls or emails . This company stinks and nobody should do business with the,. They have stolen my money and I will be reporting them to the police for theft. Signing up was easy and they were responsive. Canceling after selling my vehicle was an entirely different experience. I sent the paperwork in April of 2024 and received no response. I again sent the paperwork via FedEx in late October. They approved my cancelation but as of May 21, 2025 I have yet to receive the prorated refund and they will not take my calls. I have already contacted an attorney and if nothing happens quickly I will file a lawsuit.

I regret ever doing business with this company. I paid $3,000 for what was supposed to be an extended warranty that would protect me from unexpected car repairs. Instead, I ended up with a worthless contract and a lot of wasted time. When my vehicle broke down, I followed all the required steps: contacted them in advance, got the green light, and used a licensed mechanic. But when it came time to pay, they suddenly claimed they couldn’t “verify my coverage.” Just like that, they walked away from any responsibility. Dealing with their customer service was a nightmare. I was transferred from one person to another, stuck on hold for hours, and given conflicting information at every turn. Eventually, they tried to shift the blame onto me, accusing me of approving repairs without authorization In the end, I was stuck paying for the $2,400 repair out of pocket, on top of the $3,000 I already spent for the warranty. No reimbursement. No accountability. Just a cold shoulder. Save yourself the stress and the money. This company is all talk when it comes to coverage and support. You're better off skipping the warranty and setting that money aside for future repairs.

I don’t usually leave reviews, but I feel obligated to warn others about this company. I paid $3,000 for an extended warranty thinking it would give me peace of mind. Instead, I got months of runaround, empty promises, and zero help when I actually needed it. When my car broke down, I followed their procedure exactly, called ahead, got approval, went to a licensed mechanic. Then suddenly they “couldn’t verify coverage” and told me I was responsible for the full repair. I called multiple times, was placed on hold forever, transferred endlessly, and fed excuse after excuse. Each rep gave a different story. At one point, they even tried blaming me for “unauthorized repairs,” even though I did everything by the book. In the end? I was out over $3,000 for the warranty and $2,400 in repair costs that they refused to cover. No refund, no accountability, just corporate shrugging. Avoid this company at all costs. It’s a glorified scam dressed up in legalese and false promises. You're better off putting that money in a savings account for repairs. Trust me — you’ll save yourself a massive headache and a ton of money.