Account MypaymentvaultReviews of account.mypaymentvault.com

I've received a certain amount of "money compensation" to be redeemed by means of the Gogift (Mypaymentvault) cards, without really knowing the various drawbacks behind. 1) Each card has a maximum capacity of 500€, therefore the original amount had to be split in several cards, making not possible purchases greater than 500€ 2) Most critical point: the cards have several restrictions. In addition to not be used to withdraw money, they can´t be linked to Paypal/Revolut accounts, but still can be used for online or in shop purchases..They said! With big dissatisfaction, I realized they could not be used to purchase flights. The payment is always rejected after several tries and on several airlines companies 3) Customer service does not really exist. After contact via online form, the replies I got seems to be bot answers. Not sure if a human operator has ever read my concern, since they keep asking information already provided. I imagine that via telephone would not able to solve anything as well, also considering I should call an USA number from Europe..

The worst customer service in the world. We are currently going back and forth with emails, chats, etc. I cannot access the account with the payment. In response they are telling me to do the things ON THE ACCOUNT I CANNOT LOG INTO. It's a joke. I am editing the review, because after another few days they'll sent me another email with not working reward. Also Irish Survey who is paying you through Payment Vault doesn't do anything. It looks like a one big scam. Stay away!!!

Customer Service Support not active all the time for urgent concerns

I wish I could give a 0. I am unable to access my account and have been trying to get help for almost a week. There is no way to speak to an actual person and it takes forever to get an email reply. They sent me a code to use that did not work and I have been emailing and calling to try to get help. It is absolutely ridiculous that you cannot speak to a person to deal with a card that has your money on it. I have never had a problem like this with any bank or credit card company. I have been trying to access these funds to transfer for over a week now.

I lost access to my virtual credit card for which I didn't have the details saved. Anyone know how to get a hold of them? They threated me to block my account because I was rightfully insisting to access it! Scammers.

Apparently, they can randomly select your gift card to be checked for security measures by flagging your account for fraud, and lock your gift card. Your account will be locked for 5 days after you call in and report it and they help you. Even after answering their questions and confirming your transactions you have to wait 5 days. I was told this by a rep when it happened to me. Received a $100 virtual gift card from my job. The card is stewarded by mypaymentvault.com. Activated it and used it for a small $6 purchase at my cafeteria with no trouble. A week later I try to use it again at the same place for same amount but this time transaction is declined. I try to check on the card online and receive a message saying due to account status I cannot access the card information. So I call and was first told they suspected fraud and locked the card. I pointed out that I used the card once successfully and then attempted to use it again at the same place, so which transaction was suspected fraud? If I can confirm the transaction can the card be unlocked? The rep then told me actually you were randomly selected. After I finish answering their questions, they can unlock my gift card after 5 days. I asked to escalate the issue to a manager. The rep says there is no manager. I ask to speak to someone else. The rep says there is no one else. I ask for a phone number to headquarters so I can escalate. You guessed it, There is no phone number. I do not recommend gift cards from this place. My purchase was done at the business that gave me the card in the first place, so I feel that this "fraud" flag is ridiculous. I can't imagine what it is like to have an actual bank or credit card account with them in the event that you have an issue. There is no manager? Unacceptable!

If I could give zero stars, I would. My Payment Vault is one of the worst payment platforms I have ever encountered, and dealing with their so-called "support" team has been an absolute nightmare. Our cards were fraudulently used, and trying to get help from them has been like pulling teeth. No one knows what they are doing, and every interaction with their support team leads to more confusion. They contradict each other, provide misleading information, and ultimately offer no real resolution. It honestly feels like they are deliberately making it difficult to resolve issues—perhaps hoping people will just give up. This service is so poorly run that I can’t believe they are still in business. Their complete lack of accountability and basic customer service makes them seem more like scammers than a legitimate financial service provider. If you’re considering using My Payment Vault—DON’T. Save yourself the frustration and potential financial loss. Absolutely disgraceful. Stay far, far away.

This Vault service is ridiculous. I have activated the card, entered the card number and security code. Vault does not recognize the card and locked me out