Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
18 reviews
ABUniverseSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ABUniverse designs and sells premium adult diapers and related products for the AB/DL, littles, and incontinence communities. Since Strom Holdings acquired the brand in 2015, our focus has been on changing how people shop for these products: quickly, privately, and without compromise on quality.Our range covers printed and plain adult diapers, boosters, diapersuits, apparel, stickers, and accessories, alongside partner lines such as Sk8erboy. New releases, outlet items, and restocks are added regularly, and we ship to customers across the United States, Canada, and Mexico.What makes us different is who we are. Our team is 100% AB/DL. We use the products we sell, we take part in the same online and local communities as our customers, and product decisions are shaped by the feedback we get from them. When someone tells us a fit is off or a design could be better, that goes straight to the people making the next version.Discretion is built into every order. Shipments go out in plain, opaque packaging with the sender listed as STROM or Strom Holdings, and card payments appear on statements as STROM.Our core values are simple and we hold ourselves to them:- The AB/DL community comes first- Problems will be made right, every time- Our shipping will be logical and discreet- We will respond to all communication- Our team is 100% AB/DLBeyond retail, we work to normalise open conversation about infantilism and incontinence awareness, and to support healthy coping, stress management, and regression as valid self-care.Questions? Reach our support team at ABUCares.com or call +1 425-245-5200, Monday to Friday, 10:30 AM to 4:30 PM PST.
ABUniverse (abuniverse.com) has 18 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
Showing 18 reviews with 5 stars · Clear filters
just started participating in abdl 2 months ago and their diapers have been some of the comfiest and highest quality diapers out right now
By customer
Response from ABUniverse· Oct 7, 2026
Hi Eduard, thank you so much for your kind words!
A great comany for AB/DL diapers. Usually pretty fast with orders and great customer service.
By Cal
Excellent customer service, extremely fast with responses, always happy to help and always able to come up with a great solution!
By Haru
The TinyTails are wonderful and I love them so much I am making them my new diaper to wear I can’t wait to buy a full case of them. I love the bag they come in too I wish all the other diapers (Dino Rawrs, Little Kings, Little paws, etc.) had a nice designed bag too with the instructions for how to put on the diapers, and just making the bag look more like bags we see in retail and grocery stores of baby diapers look. But the TinyTails are fantastic!
By customer
Been buying from abuniverse for quite a few years now and I’ve never really had a bad experience. Been very satisfied every time I order from them! A+
By Ethan
Superior customer service, I never have issues with damage to packages, and products are always high quality
By Pochiro
Response from ABUniverse· Sep 28, 2026
Thank you so much for your kind words! - Tin from ABUCares
Paid for a product and crazy enough, it arrived Far ahead of schedule, to boot Very comfy diapers, the right size, included a goodie bag Have done business with ABU before Will do business with them again
By Sebine
Response from ABUniverse· Sep 25, 2026
Hi Sebine, thank you so much for sharing your kind words! I have passed them on to our Shipping Ninjas :) - Tin from ABUCares
Please Can You Do Retroduce ABU Lavender, Cushies, and Kiddo Back Again Thank You!
By Zac The Little F.
