Prompt
Prompt, well packaged
By Glenn
Response from ABC Medical· Mar 2, 2023
Thank you for taking the time to write your review, Glenn! We appreciate it!
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
2,968 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
A Leading National Supplier of Urological, Ostomy, and Wound Care Supplies. ABC Medical is a passionate supporter of adaptive sports teams, organizations, and college programs. Come Adapt.Believe.Compete with us!
ABC Medical (abc-med.com) has 2,968 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 163 reviews with 4 stars · Clear filters
Prompt, well packaged
By Glenn
Response from ABC Medical· Mar 2, 2023
Thank you for taking the time to write your review, Glenn! We appreciate it!
They helped me reorder my devices
By Greg
Response from ABC Medical· Mar 2, 2023
Dear Greg, thank you for taking the time to write your comments and for giving ABC Medical at 4-star rating! We are very grateful!
Overall I’m very happy with my experience. There is one issue I have which the representative says that if my insurance doesn’t cover the cost of the catheters that I am responsible. I would hope that if my insurance has an issue that someone would reach out to me prior to you sending out my order . The representative couldn't and wouldn’t answer my rebuttal to that statement and we went back and forth before I said I didn’t accept that term . Please work this issue out and figure a re wording for your reps so the customer doesn’t have to go back and forth with the rep . Thank you .
By Matthew
Response from ABC Medical· Mar 2, 2023
Dear Matthew, thank you for your comments. I'll definitely look into this situation.
Makes reminder calls. Receive product in 5 days
By Thomas
Response from ABC Medical· Feb 22, 2023
Dear Thomas, thank you for your comments, and your 4-star review!
The catherers are a little different than previous one. Prefer the previous one
By Matthew
Response from ABC Medical· Feb 21, 2023
Dear Matthew, thank you for your comment. I'm going to forward your comment to our Customer Service Manager. We definitely want you to be on the product that fits your needs the best. Thanks again for taking the time to complete this review!
Receiving my supplies on time.
By DANTE
Response from ABC Medical· Feb 19, 2023
Thank you, Dante, for taking the time to complete this review, and for your 4-star rating! If there is anything we can do to improve our service to you, then please reach out to me at [email protected]. It is our earnest desire to provide you with legendary service not just now, but into the future! -- Scott Woods Marketing Manager, ABC Medical
Very prompt. Good to talk to and friendly.
By Nancy
Response from ABC Medical· Feb 16, 2023
Thank you, Nancy, for your comments and 4-star review. If there is anything we can do to improve in to 5-star service in your eyes, then please reach out to me at [email protected]. It is our earnest desire to provide you with legendary service not just now, but into the future! -- Scott Woods Marketing Manager, ABC Medical
The product and service is great. My only concern was the shipping package which was 6 -8 times larger than the product received, which was then packed full of plastic to protect the product. My greatest concern was the wasteful nature of the packaging and plastic packing materials.
By Michael
Response from ABC Medical· Feb 6, 2023
Point noted, Michael. Thank you for letting us know. I'm making note of this. If you ever experience that again, please reach out. You can reach me at [email protected]. -- Scott Woods Marketing Manager