ABC MedicalReviews of abc-med.com

Response from ABC Medical· Jul 3, 2023

Dear Graciela, thank you for taking the time to leave your comments; however, I am sorry to hear that you received an inaccurate order. I have spoken to our Manager over Customer Service and I can see that she is already investigating your situation, and will work to resolve it. If you do not hear back from anyone by 3pm today, please reach out to me at [email protected]. Thank you for allowing us the opportunity to resolve this issue. -- Scott Woods Marketing Manager | ABC Medical

Response from ABC Medical· Jul 3, 2023

Dear Gaspar, as discouraging as it is to read this chronological unfolding of events, I am glad that you sent this to us. It gives me a really good and clear timeline of what happened. I'm going to reach out to some senior managers to figure out what happened so that it doesn't happen again -- to you or anyone else. I am very sorry, Gaspar. I am sure you were incredibly frustrated for understandable reasons. If you have any other helpful info for me on this or any other situations, then please reach out at [email protected]. It is our sincere desire to provide you with legendary customer service. -- Scott Woods Marketing Manager | ABC Medical

Response from ABC Medical· May 24, 2023

Dear Christopher, thank you for taking the time to leave your comments, although I am sorry to hear of your dissatisfaction with our service. To ensure your situation is addressed sufficiently, I have forwarded your comments to our Escalated Complaints department, and someone will be reaching out to you in the next few days. Feel free to reach out to me at any time. You can reach me at [email protected]. -- Scott Woods Marketing Manager | ABC Medical

Response from ABC Medical· May 25, 2023

Dear Dan, thank you for taking the time to leave your thoughtful comments. Although I am sorry to hear that your experience with ABC Medical has been a frustrating one (my word, not yours...but frustration seems appropriate from your comments). I definitely don't want to call into question your comments above, as I can only take your word for it; however, I can honestly say that we don't have internal sales as part of our operations. It sounds like that was how it felt to you, and I wouldn't want to argue that point; but our phone representatives aren't compensated to get customers to order more products or more expensive products. I came to work at ABC around the time that your last order was shipped, so I can't speak to your frustrating experience with us, but I can speak to the many changes at ABC during my tenure - changes that are 100% focused on providing better customer experiences for individuals such as yourself. For example, you now could speak to a live nurse who is on staff with ABC (as opposed to the 24/7 Nurse Line, which is a company we contract with). Furthermore, we have added an entire department dedicated to focusing on how to help customers with their needs and to improve their experience. Again, my comments here are not intended to negate your experiences as you outlined them above. I am simply hoping you'll give us another chance to serve your needs if you find yourself in need of product again. And if you EVER get product you don't need, then reach out to me. I'll gladly fight your cause. But I think you'll have a different experience. We have almost 900 TrustPilot reviews (I have read every single one of them) and I have never read a customer say they felt that our phone representatives were trying to sell them something they didn't actually need. BUT! Those are all comments from current customers, not 2020 customers. So, here is my email and cell phone. You can contact me at any time: [email protected] | 610-235-9917. -- Scott Woods Marketing Manager | ABC Medical

Response from ABC Medical· May 8, 2023

Dear Sidney, thank you for taking the time to write us a review, although we do hope to serve you in such a way that we can improve upon the 1-star rating you gave us. We'll work hard to EARN that. As for your comments, I looked up your account situation, and it looks like our inability to provide/bill you for travel catheters is due to policies dictated to us by Medicare. I am sorry that we were unable to fulfill your request. If it were strictly up to us, we would do so.

Response from ABC Medical· Apr 24, 2023

Dear Valued Customer, I can appreciate your frustration. If you receive the wrong catheters and then continue to not get expected (and deserved) customer service, then that would be frustrating indeed. I truly apologize. Upon receiving your comments, I immediately forwarded them to our Customer Service Supervisor. Please reach out to me if you continue to have any unresolved issues and I'll do whatever I can in my power to assist you. You can reach me at: [email protected]. Thank you for giving us the opportunity to serve you. -- Scott Woods Marketing Manager, ABC Medical

Response from ABC Medical· Apr 4, 2023

Dear Tracey, thank you for your review, and your honest feedback. I have spoken to several people at ABC and it looks like you are all set up to not have problems moving forward. From talking to individuals who worked on your husband's situation, there was signifcant efforts to assist you and to get samples in the mail so that your husband would not run out of supplies; however, it appears from your honest feedback that our efforts were not communicated well enough to you, which isn't good enough on our part. So, your comments are helpful to read, even though I wish your experience was better. Thank you for allowing us the continued opportunity to serve you, and to hopefully turn that 1-star rating into a 5-star rating. :)

Response from ABC Medical· Mar 24, 2023

Daer Jesse, thank you for your comments, which allow me to correct this issue. I have already forwarded your comments to our Customer Service Supervisor. I am sorry for this inconvenience, Jesse. We will do whatever is needed to resolve it.