Lied about cost
Lied about cost. Showed up on moving day and doubled the cost. What choice do you have then? Plus, the contract says they take check for delivery. We set up next day delivery and the last minute said they have to wait for a check to clear before delivery. That would be about 7 days. Crew was great but company business practices are lies.
By phil M.
Response from A+ Movers· Sep 22, 2023
First, we would like to apologize for any inconvenience the customer has endured during the move. It is never our intention that customers will have a less than satisfying experience. The customer provided the sales representative an inventory list consisting of 56 pieces to transport which was estimated to occupy approximately 1650 cu ft. It states in the Estimate that should the customer add additional items or require additional services which were not listed on the Estimate then the price will increase accordingly. The customer added more pieces which increased the volume to 1800 Cu ft. They also ordered packing materials for their items, the customer says she was not aware, however, this was disclosed and agreed upon by the customer way before pick up. Per federal regulations, any additional items and services requested which were not included in the original estimate and may result in additional charges require that the movers provide a revised binding estimate which automatically cancels any previous estimates. The customer was provided a revised binding estimate which included all requested additional services prior to the loading of their additional goods to which their signature attests on 06/21/2023 We understand that moving can be very stressful and chaotic. However, when the movers are rushing to pack or bring furniture and boxes in and out of the residence, they still need the customer to sign the documents; this is when the control is given back to the customer. At that point, the customer can require the movers to help identify items by their stickers, and count the boxes or confirm the condition of the items noted in the inventory. Per our Estimate and Bill of Lading governing this move, the standard delivery schedule is 30 business days to deliver after the First Available Delivery day, however, per our terms and conditions, delivery can be completed up to 30 business days from the first available date to deliver the shipment. Although we work very hard to meet our customers’ requested pick-up and delivery dates, sometimes it is not always an option for a variety of reasons which makes the logistics of the moving industry complicated and unpredictable. We regret the customer felt the need to post this review and trust they are now able to better understand our position in this matter. The customer was referred to our claims service provider CSI to file a proper claim as required by the law. The customer was sent login information on 07/26/2023 to file a claim online. Up to date no claim has been received. Once the claim is received it will be analyzed in the order it was received and compensation will be offered based on our legal liability and within the time frame allowed by law. For further assistance with filing claims you may contact CSI directly at 772-742-5246 or online at [email protected]