97tax.comReviews of 97tax.com

Response from 97tax.com· Jul 21, 2026

Cindy, we're sorry for the frustration and the delay in hearing back from us on email, that's not the experience we want. To clarify, our records show your package is on the way, and we haven't been able to locate an email from the address on your order, which is why a reply may have been missed. The signup process being quick and easy is great to hear. Please reach out to [email protected] again so we can track this down and make sure you're taken care of.

Response from 97tax.com· Jul 21, 2026

We're sorry for the frustration, Tony, and understand how concerning it is not to have an update by the date you were expecting. Our USPS tracking shows your package is on the way. We respond to emails within 24 hours, if you haven't heard back, please try [email protected] again and we'll get you a digital copy of your application right away so you're not stuck waiting on the mail.

Response from 97tax.com· Jul 21, 2026

We're sorry to hear about the confusion and stress, Stacey, that's not what we want for anyone reaching out to us. To clarify, 97tax is an independent, IRS e-file approved service, not the IRS itself, and we're upfront about that on our site and in our emails. We understand it's frustrating to feel you signed up unnecessarily. Please email [email protected] and let us know your order details, we're happy to look into this with you.

Response from 97tax.com· Jul 14, 2026

Hi Andrew, thanks for the feedback. Our fee covers preparing your completed IRS payment plan application, mailing it to you with a prepaid return envelope, and support along the way. 97tax is built for customers who want it done for them to save time and guesswork. If you have any questions about your order, we're happy to help at [email protected].

Response from 97tax.com· Jul 13, 2026

Hi, we're sorry for the trouble. Our website is online and fully operational, so if you ran into an error, it may have been a temporary issue or a connection problem on the page. Either way, we'd like to get whatever you need resolved right away, including anything related to your mailing information. Please email [email protected] with your order details and we'll take care of it directly. We're here to help.

Response from 97tax.com· Jul 9, 2026

Hi Carl, we're sorry for the confusion. 97tax is an independent tax preparation service, not a government contractor or the IRS. We are IRS e-file approved and BBB accredited. We prepare and mail your completed IRS payment plan application, which you sign and mail to the IRS in the prepaid envelope included. The IRS then reviews it, responds by mail, and you make payments directly to them once approved. If you have any questions about your application or the next steps, please email [email protected] and we'll be glad to help.

Response from 97tax.com· Jul 9, 2026

Hi Ali, we're sorry for the trouble. Our service mails physical documents to U.S. addresses only, so your completed application was mailed to the U.S. address entered on your order. The good news is we can email you a digital copy right away, which you can access from anywhere, including Canada. Please email [email protected] and we'll send your completed application to you directly. We're happy to help.

Response from 97tax.com· Jul 9, 2026

Hi William, we're sorry for the frustration. Our records show your California payment plan document was prepared and delivered to you via USPS, and we're happy to email you a digital copy right away if you didn't receive it. To clarify the process: 97tax prepares and mails your completed application, which you then sign and mail to the State of California to request your payment plan. The state reviews it and responds directly to you. If you didn't receive your packet or have questions about the next steps, please email [email protected] and we'll help right away.