4crestsReviews of 4crests.com

Ordered a family crest ring in March,never received ring. Was told 1 months later the original requested image was lost and to resend it. We resent the image and after a few weeks we reached out again, but was told they could not do that image and sent a very poor quality image of the coat of arms they could do. We requested a refund and still have not received the ring nor the refund after 3 months. Very poor customer service. Does not respond to emails, no phone number listed, after obtaining the phone number to the owner multiple calls and messages left unanswered. Very displeased and now out $300! Do not do business with this company.

Have yet to receive my order which was placed beginning of May. Plus they don’t answers any of my e-mails. Mine was a simple order nothing that would take long.

SCAM !!!Take your money and NEVER respond or send the product

I wish I had read these reviews before I used this company. They do not return email correspondences, and have never fulfilled the order I placed. Worst customer service possible. DO NOT USE THIS COMPANY!!!!!!!!!!!! This is exactly what you can expect out of people that live in Washington. Thieves.

Never received order, it's a scam.

What others have shared here about this company I must now re-echo. I was a customer and a repeat customer. I believed that I could trust this company to act reasonably, ethically and responsibly. I was in for a very great disappointment. Over several years, I had bought a number of their products, usually heraldic flags for myself, friends and other family members. The quality of these seemed to be reasonable with the price and I was glad to own them and to give them. My problem began when I ordered some of their glassware as a gift for my brother. This was displayed in their on-line catalog and had a price tag approaching $200.00. The catalog never claimed that this set of a decanter and four glasses was "crystal." So I expected it to be glassware as advertised. However, I expected it to be the same glassware that was advertised. What I got was completely different. It was etched with my family coat of arms; and, to my mind, it was incredibly ugly! I sent the company an email immediately and received no reply. Two days later, I tried again with the same result. So I contacted the Spokane BBB. They are only too familiar with 4Crests (aka Origin Of Names) and they have an impressive collection of complaints against them. Action by the BBB got me a response within a few hours! The company claimed that they did not know that a different set of glassware had been sent to me. They said that their "supplier" had changed styles without informing them. They offered me a discount of 30% to keep the merchandise. But by that time, I was really angry and had done a little research on my own. The decanter they had sent was still in its original box and I was able to find that most low-end department stores carry this glassware. I found the same set on-line for about $30.00 boxed or for about $70.00 personalized elsewhere. So I declined their "compromise" and demanded the right to return what was sent to me for a full refund. Today, that was finally accomplished and I cannot give enough credit to the BBB for their help and support. I notice here that there are other similar problems and complaints. Taken together they seem to show a pattern of business practices that is, on the face of it, "honest," but not quite ethical. This company does not want to hear from a customer - except to receive an order and the money to go with it. Contact addresses on their website do not work and there is no telephone number. This business is run out of a residence in Spokane. Michael Kennaugh is listed by the BBB as the sole proprietor. Since he has already responded to another frustrated customer and that response is available here, I think I should use that as a good example of his dealing with the public. He says, "You do not get an A+ rating from the Better Business Bureau from ripping people off." That is very true. Unfortunately, his business does not have an A+ rating and I wonder if it ever did. Their rating with the Spokane BBB is an "F." Meanwhile, they have claimed to have "thousands" of happy customers. By they time they were responding to my complaint it was "tens of thousands." So why would they allow less than 40 people to get them an "F" rating with the BBB? Why would they not take care of a customer's problem with dignity and respect? Someone else here has labeled them a Fraudulent Storefront and I believe that they are pretty close to the mark. I believe that most of their merchandise is ordered from someone else as they need it. I believe that their "supplier" (at least, in my case) is their nearest cheap department store. And I believe that this company's business ethic has been best demonstrated by its owner, Michael Kennaugh, in his quote above. Buyer Beware! Google: 4Crests Google: Michael Kennaugh

my son ordered a Christmas present for my husband and I on November 8, 2014, paid 210.00 through pay pal. Today is March 7, 2015 and we still don't have our order. There were numerous emails sent to them that they ignored, finally they replied in February only to say the order was lost and that they'd get it out right away. In good faith I trusted them but since that time tried numerous times to email again about the status and we've been ignored. We just want our money back now. This is the worst company I've ever dealt with, this is a scam to take your money and never keep a promise to deliver. The pay pal deadline has passed, If the company is reading this, please just give my son back his money. He ordered this thinking you were a reputable company but sadly you are not. Do right by refunding the money.

I ordered one item in Oct and another item in Dec. Neither order was fulfilled. There was no word on shipping status or anything. Multiple emails were ignored. But they sure charged my credit card asap! After opening a case with paypal they finally refunded the money. From what I observe, they simply take orders with no intention of fulfilling or shipping them, then they sit back and take in the money while only giving refunds to those that speak up and open cases against them.