411 LocalsReviews of 411locals.com

Response from 411 Locals· Jun 1, 2022

We apologize that there is an issue with Google reviews that affected you. You can review this for more information: https://www.searchcentered.com/missing-google-reviews/ We have no say so over Google reviews and as you can see from the article this is a known issue in Google that many customers have unfortunately had to endure. We are truly sorry you were one of those unfortunate business owners.

Response from 411 Locals· Jun 1, 2022

Lili - Thank you for taking the time to let us know the areas of opportunity that you see with our company. We apologize if the images that we purchased for your business were not to your liking and just a reminder you are more than welcome to provide us with more personalized images that we can use as we welcome this from our business owners. We will investigate the call answering service quality and take necessary action. Please let us know if you have any other concerns @ [email protected].

Response from 411 Locals· May 31, 2022

Good Morning - We can understand how frustrating it is to lose reviews after Google audits them. We apologize for the fact this happened to you and can only recommend asking each new customer and previous customer to help you to get new reviews. Thank you for bringing this to our attention and if you need further assistance you can reach us at [email protected].

Response from 411 Locals· May 23, 2022

Ed- We apologize if there was something you felt we could do better. We did in fact increase our pricing as all companies do in times of inflation. In terms of the customers trying to reach you we can not control who calls you but are always willing to take your feedback to attempt to get you the best leads. We wish you the best with your future endeavors and your attorney is more than welcome to contact us about the marketing campaign we provided for you. We are also willing to provide all documentation/proof of you agreeing to the monthly charges for all of the services that were rendered.

Response from 411 Locals· May 19, 2022

Thomas - We apologize for the call from our sales team and the aggressiveness in which the calls were conducted. This was investigated and the team members have been reprimanded. Please let us know if you have any additional questions or concerns by emailing us at [email protected]

Response from 411 Locals· May 16, 2022

Lascelles - We are very concerned to hear that you have been working with us for 7 years and you have been unhappy this entire time. The website changes were made on 05/13 (the same day you called in). You are probably seeing your browsers saved history. Kindly go into your history and clear you cache. Otherwise, on a computer when the website pulls up you can hit "F5" on your keyboard. Hopefully this helps and if you have any other questions we are always here for you.

Response from 411 Locals· May 10, 2022

Parvreet - You paid a setup fee which is for us to create your marketing materials. The monthly fee starts 30 days after and this is the rate you agreed to pay monthly, without a contract, for us to maintain and optimize the marketing materials that were created for your business. With that being said phone calls will reach the maximum potential when placement on Google has been established which takes more than 2 months in a city with 500k population such as Surrey. We will contact you to discuss this further as we regret any misunderstanding that has occurred.

Response from 411 Locals· May 6, 2022

Kenneth - We apologize if the cancellation process took longer than expected. We will take this constructive feedback and use it to improve our customer experience in this area. We wish you and your business nothing but the best in the future.