Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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4 reviews
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401GO401GO is a digital retirement platform dedicated to providing automated and easy to use retirement plans for businesses of all sizes. Our 401(k) plans come with streamlined setup and transfer processes, 3(16) administration services, 360° API payroll integrations, a diverse fund lineup, compliance monitoring and more. Participants enjoy a mobile app and a full suite of financial planning tools to support all their financial goals. We welcome financial advisors, and offer a robust portal to help them manage plans effectively. We also offer a range of other plan types, including Solo 401(k), Starter 401(k), IRA and Cash Balance plans, and all these come with our industry-leading customer support.
401GO (401go.com) has 4 customer reviews on The Fair Hearing, with an average rating of 2.0 out of 5.
4 approved reviews, newest moderated first
They do a very good job of taking your money, but you have a terrible time getting it back! Once you ask for a distribution, it has averaged ten days! It appears they have a very antiquated way of retrieving your funds And are not very interested in making certain you get your funds any quicker than ten days!
By Don
I am an employee and the customer service is almost non existent. When someone called me back they did no real verifications Fidelity does. Additionally, it was extremely hard to get my funds released. Then extremely difficult to disburse and not a user error either. I am questioning thier compliance and service. I'd say I could of done better via an investment app. I dont have any trust in this company. I would not reccomend them. Spend the money if you are an Employer and use a company like Fidelity.
By Carrie P.
They signed me up for a 401K without my content. The app intentionally makes it difficult to cancel and I'm going to get hit with a 10% penalty for removing funds. I've called 8 times today with no response. I hate this company.
By Kevin M.
Response from 401GO· Apr 17, 2025
Auto-enrollment can be frustrating, we understand. It is a provision that is required by law for almost all plans. You were most likely notified by email 40 days before you became eligible to participate, unless this is a new plan, in which case you would have received a welcome email and an enrollment meeting. If you're within 90 days of the auto-enrollment, you can request a return of your funds with no tax penalty. Our records show that the 8 calls you mentioned came in within a short period of time. While our support staff strives to answer and respond quickly within business hours, we apologize if your call was missed.
I've been a long time retirement plan advisor and have worked with 401GO since their founding. They have done an exceptional job since the beginning. Fantastic combination of technology and client service at very reasonable costs! Highly recommend for any business looking for high technology solution with great human connections.
By Gary
