3DPrintersBayReviews of 3dprintersbay.com

3d printers bay refunded the money I was owed. It took a little longer than I would have liked but they kept their word and helped me through the process. I would recommend buying from them. Thanks for the help.

After all ended well, a quick resume. 3DPrintersbay does not sell directly the printers. Is a platform for vendors. When you open a ticket, you talk directly with the vendor, not 3DPrinterbay. 3DPrintersbay offer great support and advice thru this platform. -------------------------- Purchased a printer on 27th of July. Received a tracking number on 30th July. But days after, on 2th of August, contacted customer support because the tracking still showed “does not exists” when checked, thinking, that there will be some mistake. CS time response was superb the first time, but answering things I already know, and giving wrong info (wrong local shipping partner phone and url). I posted my response pointing out that the local shipping partner does not recognized the tracking number supplied when contacted by phone. After that, no more contact from CS. 9 days after my purchase still does not know when or if I will receipt my printer. Update: 06 august 2018 Due to lack of response on sellers behalf, I had no choice but open a Paypal dispute as instructed. Update: 06 august 2018 Vendor offer this response: “After confirmed with our EU Warehouse about this issue, They asked us to wait for 2 to 3 days for data reflection. Surely this is the right tracking number. It will update and show movements as per the wait time(cooling period) mentioned today by them. It was an issue with shipping carrier portal” If you ask me, they ship (if shipped) today. Update 08 August 2018 Printer received successfully

Had a couple of issues but overall a very good experience.

Love my new printer! It arrived right on time and in perfect condition, great deal.

They are essentially a USA based storefront that has the printers shipped directly from the manufacturers in China. As far as my several dealings with them they seem to be well run and responsive. I haven't had to do a return or replacement etc with them so I can't speak to that service. I plan on using them again

Good prices, fast shipping. Not the best for technical support.

Fun father daughter project, we were able to get it all together and calibrated. Manual and parts did not matchup exactly for assembly of linear rails but swapped out M3x12 with M3x10 faster to make it work. Kit had extra parts which came in handy.

Shipment arrived in good time seeing as it came from Hong Kong, have not had any actual interaction with 3dprinterbay as there was no issue with my order.