2 Hounds DesignReviews of 2houndsdesign.com

I am extremely disappointed with this experience. I placed this order more than two weeks in advance and paid for expedited shipping specifically because I was only going to be in Sweden for a limited 10-day period. Despite paying extra for fast delivery, the harness did not arrive within the promised timeframe, making the purchase entirely unusable for the purpose intended. When I contacted customer service to resolve the issue, my request for a refund was denied on the basis that the shipment was not considered their responsibility. This response is unacceptable. As a customer, I paid for both the product and a specific delivery service, and I trusted that the order would arrive within the timeframe advertised. That did not happen, and I have now been left without the item I needed and without a reasonable resolution. I am very disappointed by both the failed delivery and the lack of accountability of their service.

Very poor quality harness and horrible customer service. Harness broke while on my dog the second time I used it. The material just snapped in a clean break. I called the company and was told to send pictures. I sent several close ups that showed very clearly that it had not been chewed. I explained that we just purchased it and there is no way that she could have chewed it anyway since it was only on her while I was walking her. They essentially told me that I was lying and that my dog must have chewed it. Then they told me that if I wanted a replacement that I would have to spend more money (on top of the original high price I already paid). If my dog had chewed it, I would have been fine with that. But, this was clearly a faulty product. They should stand by their products, not insult their customers when they are at fault. I would stay far away from this company.

I can't even remember how I found out about this company, but I've had several harnesses from these guys. They're really incredible and stand up to a decent amount of abuse and use. I wouldn't hesitate to purchase more of these in the future. Orders ship very quickly too! Thank you!