Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
627 reviews
25home FurnitureSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
25Home is a furniture company that aims to revolutionise the industry by offering high-quality, modern, and minimalist designs at radically affordable prices. We are led by a team of Nordic designers and deliver premium on-trend furniture and accessories with a focus on modern and Scandinavian style.Our headquarters are located in Los Angeles, where our dedicated team works passionately to create products that inspire you to live the good life. What sets 25Home apart is our unique direct-from-manufacturer model. We believe that furniture should be accessible and affordable for everyone, which is why 25Home was founded. We offer a one-year guarantee on every product we create, ensuring your satisfaction and peace of mind.Join us on our journey as we redefine the furniture landscape, making high-quality and well-designed pieces accessible to all. Experience the 25Home difference and make your living spaces more stylish with our premium furniture and accessories.
25home Furniture (25home.com) has 627 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
Showing 49 reviews with 4 stars · Clear filters
Everything was really good. The sofa looks great and quality of workmanship appears good. When I ordered the sofa it took almost 2 months before I recieved it. I was prepared for this and luckily ordered it with this timing in mind.
By Kellie E.
The customer service was good and the couch is uber comfy. Was only a little disappointed in learning after I ordered how long it would take to receive. That said, I recommend!
By Emily T.
The couch is beautiful and great quality! I might had to look little closer on my estimated delivery date at the time of ordering(Confirming with online chat to confirm availability for immediate delivery may be helpful.). My order arrived much later than the date I was seeing at the time of ordering, But, customer service agents were very fast to respond to all my questions,concerns and updates on my order. Great customer service!
By Hyuk K.
Love the sandwich sectional. Material is great and holds up well to kids and animals. Customer service was great but very different from most companies in that you’re interacting with the same person and not a call center or bot. I will definitely purchase from 25home again.
By Mandi B.
My first purchase with 25homes. I was very skeptical as I never imagine order a couch online without sitting on it. I purchase the feather sectional couch in the beige color. The feather couch is very nice and comfortable. There are little gaps in the cushions but over all the couch is so comfortable and I hope it will last for a very long time. The customer service responded to me very quickly. I am glad I made that big purchase.
By Sinath
The furniture is great, I purchased the Sandwich 4 seater. I received my couch yesterday, 60 days after purchase. Snow was great but it appears the logistics department provides inaccurate information to customer service. Be prepared to wait if you live on the East Coast.
By Gilbert G.
Quality is great, well built, BUT, the feet on the sofa were difficult to install. The holes on the feet did not align with the holes on the sofa. We had to modify the feet holes in order to work.
By Cynthia J.
We like our new Plume sectional a lot. It’s comfortable and we really like the air leather fabric. While the order took longer than we’d have liked, each of the promised deadlines was met and the actual delivery was fairly fast. We would have preferred to have the optional taller legs pre-installed but were happy they were sent so promptly on our request. One other small issue: one of the clasps that hold the sections together would not stay clasped on its own. We used a few small strips of Gorilla Tape to make the connection more secure. All in all, a positive sofa buying experience. Good value; responsive service.
By Peter
