24 Hour FitnessReviews of 24hourfitness.com

I put in to pay for security but something I order online for $1 and end up being charged for $50 hour fitness with no response and no one to talk to at all

AVOID THIS GYM IF YOU CAN! A good portion of the equipment is out of service at the Carmel Mountain location. Unfortunately, conditions have continued to deteriorate. They now have no measurable A/C, and the ventilation they used to have with their ceiling fans has been non-existent for almost a month due to an electrical issue. The list of broken equipment and TVs continues to grow — even after new management took over 2-3 months ago. If anything, the change has only made the situation worse. Management continues to ignore these issues despite complaints, repeating the same lines about waiting on parts or repair approvals. Obviously, the corporation only cares about taking your money. IF you are considering joining, I would take your money elsewhere.

I was a member at 24 Hour Fitness's Mission Viejo, CA location. I was charged double the annual amount that had been represented to me for my membership. After I disputed the charge, 24 Hour Fitness refunded half and then canceled my membership without telling me. They kept $215.88 while providing me no continuing membership in exchange for that payment. Every time I call, email, or go in to speak with someone, I’m told something different or that they cannot help me. I’ve been repeatedly passed between the gym and corporate without a clear explanation or resolution. Be very careful when signing up for a membership.

Th Vietnamese manager at 24hr Fitness by Stater Brothers at PQ continues to be horrible at his job. After cutting down classes significantly and increasing membership by making us work out in a class or gym like sardines, he would either harass paying customers or he would frequently sit down surfing the internet on his personal cell leaving the gym dirty, bathroom moldy so customers inhale these mold while showering, overflowing trash cans with towels with poop on the floor, sticky gym equipment predisposing customers to illnesses. Today, he was surfing his cell then he suddenly asked housekeeper to clean. The housekeeper was in the ladies room where these photos were taken apologizing . She said if only the staff would help when housekeeping isnt here. But this manager sits down but wants to get paid. 8/4/26 5:30PM. Unfortunately there is no way to attach the photos here of how poor the condition of the gym is.

What happening with this gym and members not doing they part...bathroom is filthy...

I don't know where to start, in the beginning it was fine for a while and I spent at least$15,000 worth of training sessions one on one and then the trainer well let's just say he was definitely Went another direction when he knew that I had a lot of money and I wasn't afraid to spend it or in conversation talk about it. Most of the time he kept to himself but when he had other issues at home or whatever He brought it to work. But regardless of that I wanted to get my son in for training also, So I let things go and I wanted to train myself as well as time to time with another trainer. So I was away in Florida my son had a aortic tear and had to be taken to the hospital and then menavact to another hospital for emergency surgery while I was down in Florida I can't tell you how I felt. So he couldn't make some of his appointments anymore obviously. And he literally just started I bought a two year commitment that they talked me into especially after I have silver sneakers so I don't have to pay 4 Anything other than my training sessions for me. So we both had and still do medical conditions that unavoidable. The First year was back and forth with them because the doctor said he would be out of Commission for quite a while. I requested my refund for him at that stage and they jerked us off the guy Douglas New Hook never even a phone call back I called him 20 times if I called him once. So now almost another year goes by I am fully taking care of him so I can't even think about writing a review no less a letter to the corporation which I have not. As I said before I am not strapped for any money but what is what no business should ever do and disrespect a customer without even a phone call. I received one email from him stating that I would need a letter from the doctor for anything to happen to get him reimbursed. Which was done within the week. That was it no other communication other than that which was sent back to him And he did nothing At ALL... So it gets worse 11 months go by I'm still taking care of my son and he has another aortic tear not knowing what it's from or anything else like that So he had to go in for another emergency surgery now work into the second year and coming or actually we are in the third year and no correspondence with this guy at all. I don't know what to do other than get the word out that do not sign any contract for any length of time whatsoever and do not believe anything what goes on over at the Northport 24 Hour Fitness. It's quite evident to me that this guy could never run his own business the way he deals or should I say does not deal with any customers when there is a problem. I am now going to shoot this out to every other review people that will listen and understand or at least try to In the meantime my son is still in recovery and for I don't even know Neither does the doctors because he keeps having repeat episodes of certain things. I guess since I finally have some time to write something I'll send this over to after this goes out for a while and see what and if they do anything we are owed I believe 4 or 5 training sessions as well as the entire year that was prepaid in advance, you know how they push you to get these specials that are only on for one week Bunch of crap that they try give. Let's see what happens

One Star (If I could give zero or negative stars, I would) I joined 24 Hour Fitness in February 2026 at the Mountain View, CA location and purchased a yearly membership along with 4 personal training sessions to help with my back pain from scoliosis. After completing those initial sessions, I realized they mainly consisted of using the gym machines to train core muscles. Unfortunately, the training package automatically renewed without clear notice and charged my credit card for another 4 sessions. Although I liked working with the trainer, I soon suffered a serious ankle sprain. I was bedridden for nearly a month and unable to drive for another month. When I finally recovered enough to return, I discovered my membership had been deactivated. I was not allowed to use my remaining training sessions. It has now been over a month, and they still have not reactivated my account despite multiple attempts. In total, I paid more than $600, yet I was unable to use the services I paid for because of my injury and their deactivation policy. To make matters worse, I was charged an additional $64 on the very day I got injured and called to cancel my session in advance. . The lack of flexibility, compassion, and professionalism is deeply disappointing. Their policies feel greedy and punitive rather than customer-focused. I strongly recommend others think twice before signing up with this facility and its management.

I want to report the terrible service and treatment I received from the manager of this Santa Fe Springs location, Miguel Guerrero. They charged my card twice by mistake, yet he didn't even offer an apology; instead, he spoke to me in a terrible manner—acting as if they were doing me a favor, even though the error was entirely theirs. It’s a shame I’ve already paid for a full year, because they have completely put me off going there. Terrible customer service and terrible treatment. I intend to file a formal complaint regarding my consumer rights.