Capitol Lighting – 1800lighting.comReviews of 1800lighting.com

I would give zero stars if that were an option. So far I am out $223, have not received my light fixture (ordered nearly a month ago) and customer service does not respond when called or emailed. Order light fixtures from anyone but 1800 lighting, if you actually want to receive your purchase.

If I could rate Capitol Lighting a zero I would do so. I ordered a lamp for an exterior post from Capitol. Their web site stated they had 5 in stock. The tracking link they sent me showed the status of my order as "Awaiting Fulfillment" for a full week. When I called them to get an explanation and ETA, nobody answered the phone, and nobody returned my voice mail. When I sent them an email, it took a week to get a response. When the lamp arrived ten days after order, the cap of the lamp was visibly damaged. The cap was at the very top of the package, so I removed the cap alone and took a picture of the damage. I did not remove the lamp itself from the box, as I did not want to repack it, in the event the entire unit would need to be returned. I then sent the damage picture via email to Capitol Lighting, and placed a call within an hour of my email to seek feedback on next steps. This time I reached a human being, who confirmed he had my email and agreed that the cap was damaged. He told me he would look into the availability of a replacement cap from the manufacturer, and that I should unpack the rest of the lamp, inspect it for further damage and report back to him by email what I found. I then opened the lamp and found that it was undamaged. So I sent the Capitol agent an email telling him the lamp was OK, and asking him to tell me if he could get a replacement cap or if I needed to send the entire unit back for replacement. After receiving no response for a full week, I again called Capitol and was connected to a different agent. I told him what had already transpired. He told me he needed to check with the original agent I had spoken to a week earlier and put me on hold. After a few minutes agent #2 returns and tells me agent #1 has ordered a replacement cap from the manufacturer, and I should receive it in 4-7 days. He could not provide me any tracking information. I stayed patient and waited a full two weeks before emailing and calling them back again, to report I had received nothing. This time, I got transferred to a voice mail runaround, left a lengthy message outlining my limbo status, and asked for a return call. Nothing happened. Four days later I got an email from agent #1. This is the agent who had previously told agent #2 he had already ordered a replacement cap. Agent #1 was now reporting in his email that the cap was not available as a separately ordered part. What?? His email also asked me if I wanted to return the entire item for a replacement or for a credit. I replied immediately that I wanted a credit and a prepaid return authorization for the lamp if they wanted it back. That was a full two weeks ago, and I have not heard anything from Capitol since. Almost two months have passed since my original order. I am still without a workable lamp post. I will not be doing business with Capitol Lighting again. I don't recommend that you do so either.

Beware that the product ship/delivery dates are deceptive. My order was supposed to arrive within a week, however after placing order, that date was pushed out three weeks. And now that three weeks has past, order has still not shipped. Contacted customer care and they said it would ship within 24 hours. It is now three days later and item has yet to ship.

This is a awful company. I have tried to contact them repeatedly, emails, phone calls, no response. I made a $600+ purchase August 16, 2020 and do not have lamp. Do not buy from this company.

DO not use. Order was placed and charged. Received a cancelation email with no subsequent follow up or credit. Called them they cant find the order but I still show a charge and they show the charge. Will not work to resolve. AVOID at all costs.

Worst customer service ever. I called because my order was missing a piece for my lamp, it was not my fault. I called Monday august 10 was supposed to get an email with replacement order and was never sent, I called back August 13 the order was never made. I have still not received an email back. I am expecting family visit on Saturday and ask the agent to get it expedited and they said no it will take one week. Will not buy anything from this company ever again. Guina Vinas Dilon Taveras Oder#02179966

1800lighting.com offered a 20% off if I entered cell phone info and e-mail plus my name. I entered all data and e-mail was to be the recipient of the discount code. My e-mail; also listed the orderd items and at the bottom was the button to "place order". The number of items in the cart were different than that which I had requested so called the company. My order was for 5 and they added another making it 6. What's up? Armando said he could correct the number on his end and to refresh the e-mail and it would reflect the updated figure. Unfortunately, the new refreshed version was for only 2 items but he could place the order over the phone. RED FLAGS everywhere here folks. No I said I will not give out any credit card #s and will not be shopping with them. More than these exchanges went on but you get the idea. BEWARE! It's a scam. I've never written a review before...good or bad. This was that bad!

Absolute worst online shopping experience. I've never encountered a ruder or less helpful customer service representative. I wish I'd seen the abundance of horrible reviews before purchasing from this place! Never again!!!!!